Refund & Cancellation Policy

No Cancellation After Payment

Once a customer has successfully completed a payment for a ShipRyd Energy service, plan, subscription, rental, leasing arrangement or other purchase, the order, plan or service cannot be cancelled by the customer and the payment is generally non-refundable.

Customers are therefore requested to carefully verify the selected service, plan, duration, vehicle, quantity and applicable charges before making payment.

Refund Due to ShipRyd Energy Error

If a payment has been successfully made but the service cannot be provided due to an error, technical failure, duplicate charge or other issue attributable to ShipRyd Energy, the customer may contact us for review.

After verification, ShipRyd Energy may approve a refund of the eligible amount.

Refund Processing

Where a refund is approved, ShipRyd Energy will initiate the refund within 7 days from the date the refund is confirmed.

The actual time for the refunded amount to appear in the customer's bank account or payment instrument may depend on the payment gateway, bank or financial institution.

Incorrect or Duplicate Payments

If a customer believes that they have been charged incorrectly or charged more than once for the same transaction, they should contact ShipRyd Energy with the relevant transaction details.

We will investigate the transaction and, where an error attributable to us is confirmed, process the eligible refund.

Failed Transactions

If an amount has been debited from the customer's account but the transaction is shown as failed or the service was not successfully activated, the customer should contact customer support.

After verification with our payment service provider, any eligible refund will be processed in accordance with the applicable payment-processing timelines.

Customer-Initiated Cancellation

Customer-initiated cancellation after successful payment is not permitted, unless a particular service or plan expressly provides otherwise or cancellation/refund is required under applicable law.

Service-Specific Terms

Certain rental, leasing, battery swapping, charging, subscription or other services may have additional service-specific terms.

Where such terms expressly provide a different cancellation or refund mechanism, those specific terms may apply to that service.

Refund Method

Where possible, approved refunds will generally be processed through the original payment method used for the transaction.

ShipRyd Energy may request additional information where necessary to verify the transaction and prevent fraudulent refund requests.

Contact for Refund Requests

For refund-related questions, customers should provide:

• Customer name
• Registered mobile number
• Transaction ID/order ID
• Date of payment
• Amount paid
• Description of the issue
• Supporting information, where applicable

Policy Updates

ShipRyd Energy may update this Refund and Cancellation Policy from time to time to reflect changes in our services, payment processes or applicable legal requirements.

The latest version published on our website or application will apply to transactions made after the effective date of the updated policy.