Privacy Policy

Information We Collect

Depending on the services you use, we may collect the information listed below.

How We Use Information

We may use collected information to:

• Create and manage customer accounts.
• Provide battery swapping and charging services.
• Provide vehicle rental and leasing services.
• Process bookings and service requests.
• Process payments and transactions.
• Verify customers and vehicles where required.
• Maintain service and transaction records.
• Provide customer support.
• Communicate service-related information.
• Improve our products, applications and infrastructure.
• Prevent fraud, misuse and unauthorized activity.
• Maintain security and operational records.
• Comply with applicable laws and regulatory requirements.
• Send promotional or marketing communications where permitted by applicable law.

Location Information

Certain mobility, rental, charging, swapping or logistics services may require location information to operate effectively.

Where applicable, location information may be used for:

• Locating vehicles or batteries.
• Providing or locating swapping/charging stations.
• Managing rentals and fleet operations.
• Providing transportation or logistics services.
• Security and operational purposes.

You may be able to control certain location permissions through your device settings. However, disabling required permissions may affect the availability or functionality of certain services.

Sharing of Information

We may share information where reasonably necessary with:

• Payment processors and payment gateways.
• Technology and cloud-service providers.
• Vehicle, battery and infrastructure service providers.
• Logistics and operational partners.
• Customer support providers.
• Professional advisors and service providers.
• Government authorities or law-enforcement agencies where legally required.
• Other parties where disclosure is necessary to protect our rights, customers, systems or property.

We do not intend to sell personal information to third parties for their independent marketing purposes.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud and enforce our agreements.

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.

Cookies

Our website or applications may use cookies and similar technologies to improve functionality, understand usage patterns, maintain sessions and improve user experience.

You may be able to control cookies through your browser or device settings.

Third-Party Services

Our services may contain links to or integrate with third-party services, including payment gateways, mapping services, technology providers and other service providers.

We are not responsible for the privacy practices of independent third parties. Users should review the privacy policies of those third parties where applicable.

Children's Privacy

Our services are not intended to be used by individuals who are not legally capable of entering into applicable agreements.

If we become aware that personal information has been collected from a person where such collection is prohibited by applicable law, we may take reasonable steps to address the situation.

Your Rights

Subject to applicable law, you may have rights relating to your personal information, including requesting access, correction, updating or deletion of certain information.

Requests may be submitted through our designated customer-support or privacy contact channels.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable law.

Any updated version will be made available through our website or application.